Shipping and Fees
Do I need to pay tax on my order?
Taxes are applied if you live in North Carolina or South Carolina, based on your county.
What are my shipping costs?
When you enter your zip code in the cart you will receive shipping costs based on the items. If you are buying sure step decking or cable, call customer service for a shipping quote.
Can I pick up my order in person?
Yes, orders can be picked up in person from our Snow Hill, NC warehouse. If your item has shipping costs, call customer service to have the shipping cost removed. For items with free shipping, you can place a note in your order that you will be picking it up at our warehouse. Orders can be picked up between 9 a.m. – 11 p.m. or 1 – 4 p.m. Tuesday through Thursday and before 11 a.m. on Fridays. Call ahead to verify your order is ready to be picked up.
When will I receive my order?
For items that are kept in stock at our warehouse, orders placed on weekdays during business hours normally ship the same day. Freight orders normally take up to two weeks to deliver because these items are manufactured and need to be scheduled for pick up.
Can I track my order?
A tracking number will be sent to your email once your order has been shipped.
How do I make changes to my order?
Contact customer service with your order number and we will help you make the necessary changes.
What do I do if I never received my order?
Call customer service with your order number and we will contact the delivery service to locate your order.
What do I do if I received a defective order?
All packages are inspected before shipment, however, occasionally damage may occur during shipping. Packages that are obviously damaged should be refused upon the original delivery attempt. If the package is accepted, any damage should be noted on the carrier delivery record before the driver leaves the premises. Any hidden or internal damage needs to be reported immediately to our customer service department at 877-468-5438.
What is your return policy?
Items may be returned if they have not been installed or taken out of the original packaging. Customers are responsible for shipping charges for returned items. A 25% restocking fee may apply. There are no credits for returned motors that have been installed. If you think your motor has an issue it may be returned to us for testing. If there is a manufacturing issue, we will replace your motor free of charge. If there is no manufacturing issue the motor will be sent back to the customer – shipping charges will apply. For a return, call customer service at 877-468-5438 for a return authorization number.
How do I create an account?
You can create an account during checkout. From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Why don’t you use part numbers for boat lift motors?
There are only a select number of motors used for boat lifts. Our knowledgeable staff can tell which motor you need by the brand, hp, and frame size.
How do I check the capacity of my lift?
Get the length, height, and width of your cradle beam, and our customer service department can help you figure out your capacity.
Where are you located?
We are located in Snow Hill, NC, but we ship throughout the continental United States. If you are outside of the United States you will need to order through a broker.